Workflow Applications for Councils
We understand that for a Council to run effectively there are a number of business processes and workflows in place designed to achieve a consistent level of service and to optimise staff resources and productivity to best meet targets.
However some of these processes are still very much run manually or using spreadsheets with no real layers of security in place and requiring specific individuals with the necessary skills to maintain and update them on an ongoing basis.
Destin Solutions’ ASPIRE can take practically any process that is currently documented and administered from within a spreadsheet or similar software package and can automate it using a web based portal to help Local Authorities cut down on repetitive, labour intensive, manual tasks
ASPIRE can help Authorities optimise business processes and staff performance by;
- tracking cases
- prompting staff when follow up action is required
- routing cases at key points in the process
- allowing data entry onto custom designed forms
- issuing email alerts
- producing documentation
- providing detailed analysis and reporting on each stage of a process
RELATED BLOG ARTICLE: – Five ways to improve Council service delivery >
Key Benefits
- ASPIRE helps fill in the gaps between different systems used to deliver a service
- It allows you to pinpoint performance issues or identify bottlenecks – where staff may be taking longer than necessary to complete a process or action
- ASPIRE can identify staff training needs and coaching requirements
- It enables you to continually optimise and refine processes for quicker task completion
- It supports business continuity and reduces your reliance on skilled staff by providing an intuitive web-based portal that everyone can use
- It provides a more professional approach and gives you a holistic view of how effective your existing business processes are
Key Features
- Can be customised to practically any business process and used in areas such as; Benefits Visits, Property Inspections, Time Recording and more
- Intuitive analysis and reporting capabilities
- Web based application for quick deployment and implementation
- Secure access providing security for your data
Contact Us
Destin provide an excellent on-going development and support service. This system has proved to be quicker and more efficient than our previous method of recording…